Free shipping with order over $60.

Shipping & Returns

Returns Policy

We want you to be completely happy with our products. If for any reason you are not satisfied with our products, please return your purchase within 60 days of the purchase, we will refund the original purchase price or send a replacement order. Please send us an email ( regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.

  • All merchandise must be in its original package and securely wrapped.
  • All returns must be shipped prepaid.
  • Please include a copy of the invoice with your return to ensure correct credit will be issued.
  • Once the returned package arrives at our warehouse, please allow another 1 week for the refund to be processed.

Please indicate the reason(s) of your return on your invoice or the purchase summary to help us better serve your needs. Please ship all returns to: 1661 Tennessee St. Ste 3L San Francisco, CA 94107

Contact: Please email all inquires to:
We will normally return your emails within 24hrs. Currently we don't have a phone center to accept your calls. We apologize for this inconvenience.



Most of our products will be shipped via FedEx Ground, FedEx Home Delivery, or USPS from California. Please allow 2 business days to process your order. There is additional 6-7 business days for Ground delivery.

Flat $3.98 ground shipping rate for 48 contiguous states. Free ground shipping for purchase over $60. 2-3 day & next day shipping method is currently not offered.

Tax: There is no sales tax on tea. For all teaware items shipped to the State of California, the tax rate is 8.625%.